Nexus
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Legal

Terms of Service

Effective 2026-05-14 · This is the Master Subscription Agreement (the “Agreement”) between you and Slingshot LLC.

These Terms govern your access to and use of Nexus and any Slingshot product or service available from Slingshot LLC (collectively, the “Services”). By creating an account, accepting these Terms in the application, or using the Services, you agree to be bound by this Agreement on behalf of your business. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

Nexus is sold for business use only. The Services are not intended for personal, family, or household use, and you may not register as a consumer.

1. Definitions

2. Accounts and workspaces

You will provide accurate registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity in your Workspace. You will notify us immediately at hit@eslingshot.com of any unauthorized access. We may reject any registration, suspend any user, or refuse to provide the Services to any person for any lawful reason.

3. Subscriptions, fees, and taxes

Subscriptions to Modules are billed on a recurring basis at the rates published in the Services or set out in your Order. Unless your Order says otherwise, subscriptions automatically renew on a monthly cycle and you may cancel future renewals at any time before the next billing date. Annual plans renew annually and require at least 30 days’ written notice of cancellation before the renewal date.

All fees are exclusive of taxes. You are responsible for VAT, withholding tax, and any other applicable government charges, except for taxes assessed on our net income. Where required, we will charge VAT in accordance with ZATCA rules.

Fees are non-refundable except where expressly required by mandatory law or stated in our Refund & Cancellation Policy. We may suspend or terminate the Services for non-payment after notice.

4. Term, renewal, and cancellation

The Agreement starts when you accept it and continues for as long as you have any active subscription. Subscriptions renew automatically as described in Section 3. Either party may terminate the Agreement and all subscriptions for material breach that remains uncured for 30 days after written notice. We may suspend the Services immediately for any breach of the Acceptable Use Policy, any failure to pay, insolvency, or any conduct that we reasonably believe poses a risk to the Services, to other customers, or to us.

5. Ownership of Customer Data; license to us

As between the parties, you own all Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, and improve the Services and to perform our obligations under this Agreement. You represent that you have all rights necessary to grant this licence and that Customer Data does not violate any third-party right or any applicable law.

We may collect and use anonymized and aggregated usage data and metadata generated from your use of the Services (e.g., counts of operations, performance metrics, feature usage) for any lawful business purpose, including operating, securing, improving, and developing the Services and our other products. Such data will not identify you, your users, or your customers.

6. Acceptable use

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into this Agreement by reference. We may suspend, restrict, or terminate access for any violation, without refund.

7. Intellectual property

The Services, the Nexus name and marks, and all software, content, templates, documentation, and improvements (collectively, the “Platform IP”) are and remain our exclusive property. Except for the limited right to use the Services in accordance with this Agreement, no rights are granted to you by implication, estoppel, or otherwise. You will not (and will not allow any user to): (a) reverse engineer, decompile, or attempt to derive the source of the Services; (b) circumvent any technical limit, licence gate, or rate limit; (c) resell, rent, or commercially exploit the Services except as permitted in writing by us; (d) build a competing product from the Services; or (e) remove or alter any notice or branding.

If you provide us with suggestions, feedback, or ideas about the Services, you assign to us all right, title, and interest in such input, and we may use it without obligation or compensation.

8. Privacy and personal data

Our processing of Personal Data on your behalf is governed by our Privacy Policy and, where applicable, the Data Processing Addendum, which together form part of this Agreement. Where your use of the Services involves Personal Data, you are the controller (or equivalent) and we are the processor (or equivalent) of that data. You will obtain all consents and provide all notices required under applicable law for the processing.

9. Confidentiality

Each party will protect the other’s non-public information using at least the same standard of care it uses to protect its own confidential information, and not less than a reasonable standard. Confidential information may be disclosed only on a need-to-know basis to employees, advisors, and subcontractors who are bound by obligations of confidentiality. This Section does not apply to information that is (a) publicly available without breach, (b) independently developed, (c) rightfully received from a third party without restriction, or (d) required to be disclosed by law, provided that the receiving party gives reasonable notice where lawful.

10. Service availability; warranty disclaimer

We will use commercially reasonable efforts to make the Services available in accordance with our Service Level Agreement. The remedies in the SLA are your sole and exclusive remedy for any failure of availability.

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICES AND ANY RELATED CONTENT OR DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY DEFECTS WILL BE CORRECTED.

11. Indemnification

You will defend, indemnify, and hold harmless Slingshot LLC and its officers, employees, agents, and affiliates from and against any third-party claim, demand, loss, damage, fine, settlement, or expense (including reasonable legal fees) arising out of or related to: (a) your or your users’ use of the Services; (b) Customer Data; (c) your breach of this Agreement or any law; or (d) your infringement or misappropriation of any third-party right. We will give you prompt notice of the claim, reasonable cooperation, and sole control of the defence and settlement, except that you may not enter a settlement that admits fault on our behalf or imposes any non-monetary obligation on us without our written consent.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO US FOR THE AFFECTED SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

The foregoing limitations do not apply to: (a) amounts owed under Section 11 (Indemnification); (b) breaches of Sections 6 (Acceptable Use), 7 (Intellectual Property), or 9 (Confidentiality); or (c) liability that cannot be limited by applicable law (such as gross negligence or wilful misconduct).

13. Suspension and termination

We may suspend access to the Services without liability if we reasonably believe that continued access would (i) pose a security risk, (ii) materially disrupt the Services for other customers, (iii) subject us, you, or any third party to liability, or (iv) be inconsistent with applicable law. We will use reasonable efforts to provide notice before suspension where practical.

On termination of this Agreement: (a) your subscriptions cease; (b) all licences granted to you end; (c) you remain liable for all fees accrued before termination; and (d) for 60 days you may export Customer Data, after which we may permanently delete it from active systems (subject to backup retention as described in our Privacy Policy). Sections that by their nature should survive termination will survive, including Sections 5 (Customer Data licence), 7 (Intellectual Property), 9 (Confidentiality), 11 (Indemnification), 12 (Limitation of Liability), 16 (Governing Law), and this sentence.

14. Modifications

We may update these Terms or any policy referenced in them from time to time. For material changes, we will give at least 30 days’ advance notice by email to the account owner and by posting an updated version with a new effective date. Your continued use of the Services after the new effective date is your acceptance of the updated Terms. If you object, your sole remedy is to stop using the Services and cancel before the new version takes effect.

15. Force majeure

Neither party will be liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, internet or utility outage, denial-of-service attack, or pandemic.

16. Governing law and dispute resolution

This Agreement is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. The parties will first attempt to resolve any dispute through good-faith negotiation between authorized representatives for a period of 30 days. If unresolved, the dispute will be submitted to the exclusive jurisdiction of the Commercial Courts in Riyadh, Kingdom of Saudi Arabia.

17. General

Entire agreement. This Agreement (together with each Order and the policies it references) is the entire agreement between the parties regarding the Services and supersedes any prior or contemporaneous understanding. Any conflicting terms in a Customer purchase order or business form are rejected and have no effect.

Assignment. You may not assign or transfer this Agreement without our prior written consent, except to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all your assets. We may assign this Agreement freely.

No waiver; severability. A failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remainder of the Agreement continues in effect, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable.

Notices. Notices to us must be sent to hit@eslingshot.com with a copy to Slingshot LLC, Jordan and the Kingdom of Saudi Arabia. We may send notices to you by email to the address on your account or by in-app message.

Beta features. Features labelled “beta”, “preview”, or similar are provided as-is without any SLA or warranty and may be modified or withdrawn at any time.

Independent contractors. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.

18. Contact

Email: hit@eslingshot.com
Postal address: Slingshot LLC, Jordan and the Kingdom of Saudi Arabia

Version 2026-05-14. See the legal index for the full pack.